Returns Policy

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return it for a refund or exchange within 30 days of receiving your order. Please note that all items must be returned in the condition in which they were received, with all original tags and packaging intact.

Eligibility for Returns

  • Items must be unused, unworn, and undamaged.
  • Original tags and packaging must be intact.
  • A receipt or proof of purchase is required.

Non-returnable Items

Please note the following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Clearance items marked as final sale

Return Process

  1. Contact Us: To initiate a return, please contact our customer support at [your email or phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send back your items.
  3. Ship the Product: Pack the item securely and include the original receipt or proof of purchase. Ship the item to our returns department at the address provided in your return authorization.
  4. Receive Your Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange. Refunds will be credited to the original method of payment. Please allow up to 2 weeks for your return to be processed.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or the incorrect item was shipped.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

Contact Us

If you have any questions about your return, please contact us at:

  • Email: support@thepopreport.com